Refund policy
Return & Refund Policy – Novel Herbs
Last updated: November 2025
Contact Email: novelherbspk@gmail.com
At Novel Herbs, we value your trust and satisfaction. Our goal is to provide high-quality herbal medicines that support your health and well-being. If you are not fully satisfied with your purchase, we’re here to help.
1. Returns
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Returns are accepted within 7 days of receiving your order.
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To be eligible for a return:
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The product must be unused, unopened, and in the original packaging.
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The item should be in the same condition that you received it.
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Opened or used herbal products cannot be returned due to hygiene and health safety reasons.
2. Refunds
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Once we receive and inspect your returned item, we will notify you by email.
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If approved, your refund will be processed within 5–10 business days to your original payment method.
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Shipping charges (if any) are non-refundable.
3. Exchanges
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We only replace items if they are defective, damaged, or incorrect upon delivery.
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To request an exchange, please contact us within 48 hours of delivery at novelherbspk@gmail.com with your order number and a photo of the product received.
4. Non-Returnable Items
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Opened or used herbal products.
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Items purchased on sale or discount.
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Gift cards or promotional items.
5. Order Cancellation
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Orders can be cancelled within 12 hours of placement if they have not yet been shipped.
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Once shipped, the order cannot be cancelled.
6. Contact Us
For return, refund, or exchange queries, please reach out to us at:
📧 Email: novelherbspk@gmail.com
🏪 Store Name: Novel Herbs
We appreciate your trust in Novel Herbs and thank you for supporting natural and herbal wellness.